Taj Attar & Perfume (“we” and “us”) operates https://tajattarandperfume.com (“Website”). By placing an order through this Website, you agree to the following terms. These terms are provided to ensure both parties understand and agree upon this arrangement to mutually protect expectations for our service.
1. General
Subject to stock availability. We strive to maintain accurate stock counts, but occasionally, there may be a discrepancy, and not all items may be available at the time of purchase. In such cases, we will fulfill the available items and contact you to choose between waiting for restocking or receiving a refund for the out-of-stock items.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the order. Payment for shipping is collected along with your purchase. The final price will include the shipping cost.
3. Returns
We do not accept returns or exchanges. Only items that arrive damaged are eligible for return consideration.
3.1 Non-Refundable
All sales are final. Please carefully review your order before confirming. We do not offer refunds or exchanges for products or services once sold.
4. Delivery Terms
4.1 Domestic Transit Time
For domestic shipments, the average transit time is 5-7 business days.
4.2 International Transit Time
International orders typically take 4–22 days in transit, depending on the selected courier. You will receive a more specific estimate during checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days after payment confirmation. We operate Monday to Friday, excluding national holidays. During such holidays, any shipping delays will be minimized.
4.4 Change of Delivery Address
You can request to change your delivery address anytime before the order has been dispatched.
4.5 Items Out of Stock
If an item is out of stock, we will notify you and provide a refund for the unavailable items while dispatching the rest of your order.
4.6 Delivery Delays
If the delivery exceeds the estimated time, please contact us, and we will investigate the delay.
5. Tracking Notifications
After dispatch, customers will receive a tracking link to follow their shipment’s progress with the courier’s latest updates.
6. Customer Service
For any customer service inquiries, please email us at help@tajattarandperfume.com.